The Lighthouse

Marea Ferry App

A ferry app that tells you where to stand, when to board and what to do if the sea says no.

Client

Marea Ferries

Year

2026

Role

Product design and build

Result

41% fewer help-desk calls

The brief

Marea carries two million passengers a year across four islands. Most delays are weather, and most calls to the help desk were people asking the same three questions.

What we built

The app has one home screen with one answer: your next boat, your dock, and a green, amber or red light. When the light is red, it says why in a sentence and offers the next real option, including the bus.

We tested on the docks in November with wet hands and low battery, which is why the buttons are big and the dark mode is really dark.

The result

Calls to the help desk fell by 41% in the first season, and the app is now the main way islanders buy a ticket.

Details

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